F and B Service Expert

Job Description

As an F&B Service Expert, you are the linchpin of the exceptional dining experience that we strive to offer our guests. Your role is not only to serve guests with elegance and efficiency but also to create a memorable atmosphere that meets and exceeds our patrons' expectations. You are an adept communicator, keen listener, and a courteous host, ensuring every guest feels valued and attended to. More than just executing orders, you are responsible for maintaining the highest standards of service and hygiene, understanding the menu profoundly to provide suggestions tailored to guests' preferences, and managing any concerns with grace and skill. Your passion for food and beverage service is evident in every interaction, and your dedication to continuous improvement ensures that both your team and our service standards consistently ascend. The role demands adaptability, a keen understanding of customer service dynamics, and the ability to thrive in a bustling and dynamic environment where no two days are the same.

Responsibilities

• Greet guests warmly and ensure prompt, professional, and courteous service.
• Provide detailed and accurate menu information, assisting guests with selections.
• Take orders efficiently and relay them accurately to kitchen and bar staff.
• Serve meals and beverages with precision to match guests’ specifications.
• Address and rectify any guest concerns or complaints promptly and efficiently.
• Maintain cleanliness and organization of work areas and dining spaces.
• Coordinate with kitchen staff and bartenders for service delivery excellence.
• Conduct regular checks to ensure guest satisfaction and repeat clientele.
• Work collaboratively with team members to ensure seamless service operations.
• Assist in training and mentoring of new service staff as needed.
• Uphold stringent health and safety standards within the service areas.
• Stay updated with industry trends to incorporate best practices into service.

Requirements

• High school diploma or equivalent educational qualifications required.
• Proven experience in food and beverage service or hospitality industry preferred.
• Outstanding communication and interpersonal abilities are essential for this role.
• Strong ability to multitask while maintaining exceptional attention to detail.
• Flexibility to work varying shifts, including weekends and holidays as needed.
• Proficient knowledge of sanitation standards and food safety regulations is mandatory.
• Passion for providing outstanding guest service and enhancing customer satisfaction.

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