Assistant Housekeeping Manager

The Assistant Housekeeping Manager plays a pivotal role in ensuring that the cleanliness and presentation of the property meet the highest standards. This role requires a proactive leader who can manage daily housekeeping operations while supporting and guiding the housekeeping team. An ideal candidate will be detail-oriented, with excellent organizational and leadership skills, dedicated to providing exceptional customer experiences. The Assistant Housekeeping Manager is responsible for maintaining the quality and standards of service and cleanliness, collaborating with the housekeeping staff to achieve this. This position necessitates strong communication skills and the ability to work under pressure, ensuring a seamless and efficient service delivery to guests. The person in this role will report directly to the Housekeeping Manager and act as a leader within the housekeeping department. 

Responsibilities:

• Assist with managing daily operations of the housekeeping team to ensure cleanliness targets are met.
• Ensure compliance with health and safety regulations, maintaining a safe work environment.
• Train, supervise, and evaluate housekeeping staff performance, ensuring optimum team efficiency.
• Develop and implement schedules and work assignments for housekeeping staff to optimize task completion.
• Conduct regular inspections of guest rooms and common areas to ensure cleanliness standards.
• Address guest complaints and inquiries promptly to ensure guest satisfaction and loyalty.
• Maintain inventory of cleaning supplies and equipment, ordering new stock as necessary.
• Collaborate with other departments to meet overall hotel standards and guest satisfaction goals.
• Assist the Housekeeping Manager in conducting performance reviews and disciplinary actions.
• Participate in budget preparation to ensure efficient use of resources and cost management.
• Implement eco-friendly practices within the housekeeping department to promote sustainability initiatives.
• Work closely with the maintenance team to address any repair or refurbishing needs efficiently.

Requirements:

• Previous experience in a supervisory or management role in hospitality is essential.
• Exceptional organizational and leadership skills, with a strong attention to detail.
• Ability to communicate effectively with team members and guests from diverse backgrounds.
• Familiarity with housekeeping operations and inventory management principles is preferred.
• Proficiency in using housekeeping management software and basic Microsoft Office programs.
• Flexible schedule to include weekends, nights, and holidays as needed.
• High school diploma or equivalent required, college degree in hospitality management preferred.