Operations Officer (225-912)

The Operations Officer plays a critical role in overseeing and improving the efficiency of an organization’s operations. They are responsible for ensuring smooth workflow processes, implementing policies and strategies set by executives, and maintaining the highest standard of operational performance in line with the organizational goals. The Operations Officer works closely with department heads and staff to identify and address problems, optimize processes, and ensure the organization runs smoothly and efficiently. They must also ensure compliance with industry regulations and internal policies, thus maintaining a secure operational environment. This role demands strong leadership, problem-solving, and communication skills to drive success and foster a collaborative work environment.

Responsibilities

• Oversee daily operational activities to ensure established organizational objectives are met.
• Collaborate with senior management to develop and implement effective processes and strategies.
• Identify areas for improvement and propose solutions to optimize operations and productivity.
• Ensure compliance with industry regulations, standards, and internal policies at all times.
• Coordinate communication between departments to ensure smooth workflow and goal alignment.
• Develop and implement training programs for staff to enhance productivity and performance.
• Monitor budgets, resource allocation, and costs to help increase operational efficiency.
• Analyze operational data to assess performance and identify trends and areas for improvement.
• Prepare and present reports on operational performance to upper management and stakeholders.
• Implement safety and security measures to protect company assets and personnel.
• Lead and mentor staff to foster a positive and productive work environment.
• Provide feedback and suggest enhancements to IT systems and software supporting operations.

Requirements

• Bachelor’s degree in business administration, operations management, or a related field.
• Proven experience in an operations role, preferably in a supervisory position.
• Strong analytical skills with the ability to interpret and utilize complex data sets.
• Excellent leadership and organizational abilities with a focus on team development.
• Outstanding communication and interpersonal skills to work effectively with diverse teams.
• Familiarity with industry regulations and standards governing operational practices.
• Proficiency in MS Office Suite and experience with operations management software.