Operations Manager - Toys Store

As the Operations Manager at a bustling toys store, you will play a pivotal role in ensuring seamless store operations while fostering an engaging shopping experience for our young customers and their families. This position requires a dynamic leader who can oversee day-to-day activities, manage a diverse team, and drive operational excellence within the store. You will be responsible for maintaining inventory levels, optimizing store layout, and implementing strategic plans to boost store performance. With a focus on customer satisfaction, you’ll work closely with the sales and customer service teams to address any issues, enhance efficiency, and ensure that the store's ambiance remains vibrant and welcoming. Your expertise will help the store achieve its sales goals while maintaining high standards of merchandise presentation, cleanliness, and safety. If you possess a can-do attitude, exceptional organizational skills, and an innovative mindset, this is an exciting opportunity to impact the operational success of our toy store and bring joy to our customers.

Responsibilities

• Ensure the efficient and effective daily operation of the toy store.
• Manage and coordinate store staff, providing guidance and training.
• Develop and implement operational policies and procedures for improvement.
• Monitor stock levels and coordinate with suppliers for timely inventory replenishment.
• Optimize store layout to maximize customer engagement and sales opportunities.
• Analyze sales and operational data to enhance store performance metrics.
• Oversee financial transactions, including cash handling and budget management.
• Lead efforts in maintaining high standards of store cleanliness and safety.
• Collaborate with marketing to plan and execute promotions and events.
• Resolve customer inquiries and issues, ensuring exceptional service delivery.
• Manage store security strategies and protocols to prevent loss.
• Continuously scout for new products and trends to keep the store competitive.

Requirements

• Bachelor's degree in Business, Retail Management, or a related field preferred.
• Proven experience in retail management, ideally in a toy or similar store.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent organizational and multitasking abilities for handling store operations.
• Proficient in inventory management systems and data analysis tools.
• Effective communication and interpersonal skills to engage with customers.
• Commitment to delivering top-notch customer service consistently.
• Flexibility to work various shifts, including weekends and holidays.
• Strong problem-solving skills and ability to make informed decisions swiftly.
• Creative mindset for merchandising and promotional planning initiatives.