Waiter/Waitress

As a Waiter or Waitress, you will be an essential part of our dining establishment, providing excellent customer service and ensuring a positive dining experience for our guests. Your friendly demeanor, attention to detail, and ability to work in a fast-paced environment will contribute to creating memorable moments for our patrons.

Responsibilities:

• Greet customers warmly, seat them, and provide menus promptly.
• Take food and beverage orders accurately and answer questions about menu items.
• Enter orders into the system, ensuring accuracy in specifications and special requests.
• Relay orders to the kitchen staff and communicate any modifications or dietary requirements.
• Serve food and beverages to customers in a timely and efficient manner.
• Provide attentive service throughout the meal, ensuring drink refills and addressing additional needs.
• Suggest menu items, specials, and promotions to enhance the dining experience.
• Upsell additional beverages, desserts, or appetizers when appropriate.
• Address customer concerns, complaints, and special requests with professionalism and a solutions-oriented approach.
• Collaborate with kitchen and management to resolve issues.
• Present checks to customers, process payments accurately, and return change or receipts.
• Handle cash, credit card transactions, and mobile payment methods efficiently.
• Set up tables with utensils, napkins, condiments, and other items before guests arrive.
• Clear tables, reset them, and ensure cleanliness for incoming diners.
• Work closely with kitchen staff, bartenders, and other team members to ensure smooth operations.
• Communicate special requests and modifications effectively to the kitchen.
• Maintain a thorough understanding of the menu, including ingredients, preparation methods, and portion sizes.
• Provide accurate information to customers who inquire about dishes.
• Assist with opening or closing duties as assigned, including cleaning, restocking, and preparing for the next shift.

• High school diploma or equivalent.
• Proven experience as a Waiter or Waitress in a restaurant or hospitality setting is beneficial.
• Strong customer service skills with a friendly and positive attitude.
• Excellent communication skills to interact with customers and colleagues.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail to accurately record orders and fulfill customer requests.
• Basic math skills for handling payments and making change.
• Ability to stand, walk, and carry trays for extended periods.
• Adaptability to changing customer needs and dining demands.
• Teamwork and collaboration skills for effective communication with the kitchen and other staff.
• Ethical conduct and professionalism in representing the establishment.
• Fluency in English; knowledge of additional languages is advantageous.