Guest Relations Executive 3 National Talent - Margaux - Jumeirah Mina Al Salam

About Jumeirah

JOB DESCRIPTION

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah

Set along a two-kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About The Job

An exciting opportunity has arisen for a Guest Relations Executive 3 to join Margaux team in Jumeirah Mina Al Salam. The main duties and responsibilities of this role include:

• Ensure the hostess desk or door is always manned to provide a friendly and prompt welcome to all guests upon arrival.
• Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring accuracy and efficiency.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and according to established standards.
• Greet guests warmly, escort them as required, and familiarize yourself with the menu to confidently answer guest queries about dishes and drinks.
• Promptly address and resolve guest complaints, ensuring a positive resolution and gathering feedback to improve service.
• Maintain comprehensive knowledge of all in-house services and local information to assist guests effectively with their enquiries.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Highschool diploma or Secondary education.
• 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day Dining.
• Microsoft Office (Basic Knowledge).
• Micros, Epicure Restaurant Reservation system.
• Proficient in English (Read/Write/ Speak).
  
  

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

---