Assistant Guest Services Manager - Concierge - Jumeirah Marsa Al Arab Residences

Job Description

About Jumeirah and the hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

About The Role

An exciting opportunity has arisen for an experienced Assistant Guest Services Manager to join the Concierge team at Jumeirah Marsa Al Arab Residences. Your key responsibilities will include:

• Handle guest complaints effectively and according to JI & MJ Complaint Handling Procedures, ensuring follow-up with the guest
• Manage the CID report on a daily basis to ensure that it is completed correctly and in a timely manner with particular attention to the input standards
• Relieve the Night Manager on days off and vacation, hence be fully aware of all his/her responsibilities (i.e. Rate Discrepancy Report, Auditing Process etc.)
• Conducts periodical trainings on quality awareness for all colleagues
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody
• Conducts spot checks on input standards in Opera (i.e. guest profiles, market and source and channel codes etc.) on regular basis, highlighting any problems to the Front Office Manager/ Assistant Front Office Manager and taking action to ensure continual improvement (i.e. provision of training)
  
  

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• 3-5 years of experience in a luxury Hotel.
• Bachelor’s Degree in Hospitality or any other relevant field.
• Problem solving
• Leadership and team management skills
• Creative
  
  

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

---