Admin Cum Customer Coordinator (225-914)

The role of an Admin Cum Customer Coordinator is a dual-focused position that blends administrative support with customer service responsibilities. This role plays a crucial part in ensuring that the office runs smoothly while also serving as a point of contact for clients and customers. Individuals in this position are expected to handle day-to-day administrative duties such as organizing files, managing correspondence, scheduling appointments, and maintaining records. Additionally, they must communicate effectively with customers, addressing inquiries and ensuring customer satisfaction. The ideal candidate will be highly organized, possess excellent communication skills, and have a friendly demeanor to build positive relationships with customers.

Responsibilities

• Provide comprehensive administrative support including office management and clerical tasks.
• Coordinate with other departments to ensure smooth office operations and workflows.
• Maintaining an organized filing system both digitally and physically for easy retrieval.
• Administer scheduling of appointments and manage calendars for various teams and executives.
• Act as the main point of contact for customer inquiries, requests, and complaints.
• Ensure accurate documentation and handling of customer information and data entry tasks.
• Assist in preparing business presentations, documents, and reports for meetings and conferences.
• Facilitate effective communication both internally among team members and externally with clients.
• Conduct regular follow-ups with customers to ensure their issues are resolved satisfactorily.
• Develop and maintain strong relationships with new and existing customers through effective communication.
• Assist in the management of company supplies inventory and place orders when necessary.
• Collaborate on projects and support in special tasks assigned by management.

Requirements

• Proven experience in an administrative role with customer service responsibilities.
• Excellent verbal and written communication skills to interact effectively with clients.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Proficiency in MS Office Suite and other relevant office management software.
• Demonstrated ability to handle stress and work efficiently under pressure.
• Attention to detail and problem-solving skills to ensure accurate work outcomes.
• Ability to work independently as well as part of a dynamic team environment.