Customer Success Specialist

As a Customer Success Specialist, you will play a critical role in ensuring client satisfaction by helping them find the right maid for their specific needs. Your expertise in shortlisting candidates and communicating effectively with clients will be key in retaining customers and preventing cancellations.

What You’ll Do:

• Assist clients by finding suitable maid candidates based on their requirements.

• Conduct face-to-face interviews with maids to help match them with the perfect client.

• Use strong communication skills and problem-solving abilities to reassure clients and provide tailored recommendations.

• Offer guidance and advice to help clients make informed decisions while maintaining service quality.

• Ability to work 6 days a week.

What You’ll Bring Along:

• Strong ability to assess client needs and match them with suitable candidates.

• Excellent interpersonal and communication skills, both verbal and written.

• Experience in shortlisting and recruitment is a plus.

• Ability to handle challenging client situations with patience and professionalism.

• A persuasive and problem-solving mindset to retain clients and improve service satisfaction.

• Flexibility to adapt to client needs and work collaboratively with other departments.

What You’ll Gain:

• Hands-on experience in client mediation and high-impact problem-solving.

• The opportunity to work in a fast-paced, dynamic environment with supportive colleagues.

• Learning and career growth opportunities through mentorship and professional development.

• A results-driven culture that values performance and rewards success.

• A workplace that prioritizes experimentation, fast decision-making, and continuous improvement.

• Clear performance expectations—those who excel will be promoted quickly, while under performers will be decisively un-hired.