Chief Operating Officer

About The Company

About the job Chief Operating Officer

INOI is an international technology company specializing in smartphones and fintech sector. We make access to the digital economy simple, secure, and trusted, especially for people in underserved and emerging markets.

Our mission is to make digital and financial inclusion accessible to everyone through smartphones and an ecosystem of services, empowering individuals, families, and communities to connect, earn, and unlock new opportunities every day.

Job Title: Chief Operating Officer (COO)

Job Summary

We are seeking an experienced Chief Operating Officer to lead the operational scale-up of our smartphone distribution business with embedded fintech services. The ideal candidate will have a proven track record in building operational systems from scratch, scaling in emerging markets, and managing logistics and fintech integration. This is a high-impact, international role based in Dubai, with frequent travel to key markets across Africa, Asia, and Latin America.

Key Responsibilities

• Design and implement automated operational infrastructure (logistics, warehousing, delivery, customer support, fintech activation).
• Standardize and document operational procedures across all countries.
• Build and manage the Dubai HQ operational team and lead hiring for local teams in key markets.
• Establish cross-regional communication and reporting frameworks.
• Oversee smartphone and SIM supply chain management.
• Ensure seamless after-sales support, including warranty, replacements, and service.
• Collaborate with internal tech teams and local fintech partners to integrate microloan, leasing, and wallet services into devices.
• Define KPIs, build performance dashboards, and ensure consistent service quality across regions.
  
  

• Proven operations leadership experience, ideally in mobile, telecom, fintech, or logistics sectors.
• Strong background in setting up and scaling systems in emerging markets.
• Deep understanding of distribution networks and field service operations.
• Excellent leadership, problem-solving, and execution abilities.
• Fluent in English; additional languages such as French, Spanish, or Swahili are a plus.
• Willingness to travel extensively to new and active markets.