Executive Customer Relations Specialist (225-905)

An Executive Customer Relations Specialist plays a crucial role in maintaining and enhancing the relationship between an organization and its customers. This position serves as a direct point of contact to address customer inquiries, concerns, and feedback, ensuring that the organization meets customer needs efficiently and effectively. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to analyze and process complex information to create solutions for customers. They will be responsible for managing executive-level customer relationships and orchestrating resolutions that align with the company's values and customer satisfaction objectives. The position requires a strategic approach to customer relations, ensuring sustainable customer loyalty and fostering positive long-term business interactions.

Responsibilities

• Engage with high-profile customers to resolve inquiries and enhance satisfaction.
• Analyze customer feedback and complaints to identify trends and improvement areas.
• Coordinate with internal departments to ensure customer issues are resolved timely.
• Develop and implement strategies to improve overall customer experience and loyalty.
• Maintain detailed records of customer interactions and follow-ups for reference.
• Prepare and present reports on customer service activities to executive management.
• Conduct training sessions for staff to improve customer relation skills and practices.
• Serve as a liaison between customers and upper management to address concerns.
• Monitor competitive market trends to recommend service enhancements and practices.
• Strive to provide solutions that align with company policies and customer needs.
• Facilitate communication between customers and company resources for better service.
• Prioritize customer inquiries and ensure satisfactory resolutions in a timely manner.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Minimum of 3 years experience in customer service or relations management roles.
• Exceptional verbal and written communication skills are required for this role.
• Strong problem-solving and critical thinking capabilities are essential for success.
• Proven ability to handle high-pressure situations and customer complaints effectively.
• Experience in using CRM software and customer service management tools is required.
• Ability to work independently and collaboratively in a fast-paced environment.