Customer Service Representative (225-905)

The Customer Service Representative is a critical member of our team, dedicated to providing exceptional service to our valued customers. This dynamic role involves interacting with clients through various communication channels, addressing inquiries, resolving complaints, and maintaining a positive relationship with customers. As the first point of contact, the Customer Service Representative plays a vital part in enhancing the customer experience and ensuring satisfaction with our products and services. This role requires excellent communication skills, a strong customer focus, and the ability to troubleshoot issues efficiently. Join our team to contribute to a supportive and friendly customer service environment that values your input and offers opportunities for career growth.

Responsibilities

• Respond promptly and professionally to customer inquiries across multiple channels.
• Resolve product or service problems by clarifying customer complaints and providing solutions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Serve as a liaison between the customer and various departments to resolve issues.
• Process orders, prepare correspondences, and fulfill customer needs to ensure satisfaction.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Communicate with customers through various social media platforms promptly.
• Identify and assess customers’ needs to achieve satisfaction and improve service standards.
• Follow communication procedures, guidelines, and policies strictly to ensure compliance.
• Take the extra mile to engage customers and foster a positive experience with the company.
• Collaborate with team members to improve customer service processes and overall experience.
• Stay updated on product knowledge to provide accurate information and assistance to customers.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening capabilities are essential.
• Familiarity with CRM systems and proficient in customer service software is preferred.
• Excellent communication and presentation skills, both written and verbal.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Problem-solving skills with a focus on addressing customer concerns directly.
• High school diploma or equivalent required; a college degree is a plus.