Service Engineer (225-901)

The role of a Service Engineer is pivotal in ensuring the smooth operation and maintenance of a company's products and systems. The individual in this position is responsible for meticulously diagnosing, repairing, and maintaining machinery or systems to ensure their optimal functionality. Service Engineers often work in a variety of industries including manufacturing, technology, and healthcare. This challenging role requires a blend of technical expertise, problem-solving abilities, and excellent customer service skills. Service Engineers must be highly knowledgeable in the products they service and should have the ability to work independently as well as part of a team to achieve optimal results. A strong dedication to resolving technical problems efficiently and the ability to communicate technical information clearly to clients are essential traits for success in this position.

Responsibilities

• Diagnose technical issues and implement effective solutions promptly and efficiently.
• Install, repair, and maintain machinery or equipment to ensure optimal operation.
• Conduct regular preventative maintenance tasks to avoid unexpected breakdowns.
• Provide on-site or remote technical support and ensure customer satisfaction.
• Document technical issues and solutions systematically for future reference.
• Train and guide customers or junior staff on the proper use of equipment.
• Plan and organize service schedules to align with customer needs and company policies.
• Analyze equipment failures and generate detailed reports for management review.
• Collaborate with the engineering team to improve product design and performance.
• Ensure compliance with health and safety regulations during all service activities.
• Stay up-to-date with new products, technologies, and best practices in the field.
• Manage spare parts inventory to ensure availability for urgent repairs.

Requirements

• Bachelor's degree in engineering or a related technical field is required.
• Minimum of 3 years' experience in a similar service engineering role.
• Proven ability to diagnose and troubleshoot mechanical and technical issues.
• Strong understanding of electrical, mechanical, and control systems.
• Excellent communication skills with the ability to explain complex concepts clearly.
• Willingness to travel extensively to various customer locations as required.
• Proficiency in using diagnostic tools and software to troubleshoot equipment issues.
• Demonstrated excellence in customer service and relationship management.