Front Desk Agent - Arabic Speaker (225-901)

We are seeking a personable and attentive Front Desk Agent who is fluent in Arabic to join our team and be the first point of contact for our valuable guests. The ideal candidate will be energetic, friendly, and passionate about providing exceptional service. As a Front Desk Agent, you will play a pivotal role in creating memorable experiences for our guests by ensuring a smooth check-in and check-out process, addressing guest inquiries, and facilitating any special requests promptly and professionally. Your fluency in Arabic, combined with your strong interpersonal skills, will be crucial in serving our diverse clientele effectively and upholding the highest standards of hospitality.

Responsibilities

• Greet and welcome guests promptly upon arrival with a friendly demeanor.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Handle reservations, cancellations, and inquiries over the phone and in person.
• Facilitate smooth communication between guests and hotel staff in Arabic and English.
• Provide accurate information about hotel facilities, services, and local attractions.
• Resolve guest issues or complaints promptly and to the guest's satisfaction.
• Maintain the cleanliness and organization of the front desk area at all times.
• Process all payments and ensure proper handling of guests' billing information.
• Assist in coordinating room assignments and special requests for guests.
• Ensure guest security by verifying identification when necessary.
• Prepare and distribute guest keys in accordance with hotel policies.
• Support management by completing assigned tasks and projects as required.

Requirements

• Proven experience as a front desk agent or in a similar hospitality role.
• Proficiency in both Arabic and English, speaking and writing fluently.
• Excellent customer service and communication skills are essential.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficient in using hotel management software and MS Office Suite.
• Ability to remain calm and professional under pressure or in busy periods.
• A high school diploma or equivalent educational qualification required.