Butler For Lonavala Location

Job Description

Duties and Responsibilities

• Ensures professional and timely customer service to our guests and customers, ensuring familiarity within all areas of VIP and Villas – villa reservations and allocation, transportation, restaurant bookings, guest services, business centre services, handling of Villa dining food ordering and dispatch requests to all butlers pertaining to guest’s requirements.
• Takes orders on all guest requests and ensures accurate and timely processing in accordance with VIP’s and Villas concept and making appropriate suggestions to enhance the guest experience.
• Ensures quality standards and procedures are followed for VIP and Villa guests from the pre-arrival to their arrival during their stay through their departure.
• Monitors the guest’s stay by ensuring the delivery of the highest standard of guest service to not only fulfill but to exceed guests’ expectations.
• Maintains readiness for service by being fully equipped, stocked, and up-to-date with relevant guest information.
• Resolves and records all guest complaints immediately and follows up according to the Resorts established problem resolution recovery processes.
• Focuses attention on details and guest needs, remaining calm, courteous and warm.
• Ensures the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure on going relations and rapport are not compromised with the guest.
  
  

• A year experience is preferred as an Butler or F&B Captain in a 5 star luxury hotel or Resort.
• Knowledge of Front Desk, F&B, and Housekeeping operations.