Customer Support Associate (225-806)

The Customer Support Associate plays a critical role in ensuring customer satisfaction and loyalty by providing timely and efficient assistance. You will act as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing detailed information about the products and services your company offers. This position requires excellent communication and problem-solving skills, as well as the ability to adapt to various customer needs and technology platforms. A successful Customer Support Associate will be able to build strong relationships with customers, enhancing their overall experience and contributing to the growth of the company. If you're customer-focused, resourceful, and eager to work in a dynamic environment, we invite you to join our team.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media platforms.
• Provide accurate and detailed information about company products and services.
• Resolve customer issues in a timely and efficient manner, ensuring satisfaction.
• Document customer interactions, inquiries, and resolutions in the company CRM system.
• Collaborate with other departments to address complex customer concerns and issues.
• Actively gather feedback from customers to improve products and services.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Continuously update job knowledge by participating in educational opportunities.
• Identify trends and report recurring issues to management for further analysis.
• Assist in developing customer service procedures, policies, and standards.
• Participate in training sessions to enhance customer service skills and knowledge.
• Contribute to team goals and performance metrics by meeting or exceeding targets.

Requirements

• High school diploma or equivalent, with prior customer service experience preferred.
• Excellent verbal and written communication skills in English; additional languages a plus.
• Strong problem-solving skills with the ability to handle difficult situations calmly.
• Proficiency in using CRM software and MS Office applications.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Strong attention to detail with the capacity to document customer interactions accurately.
• A friendly and customer-focused mindset with a willingness to assist consistently.