Receptionist (225-806)

A Receptionist is the welcoming face and voice of a company, responsible for ensuring all visitors and callers feel greeted and supported. This role plays a crucial part in creating a positive first impression, handling inquiries, and directing them effectively within the organization. As a Receptionist, one must manage a variety of administrative and clerical tasks to support daily operations efficiently. Strong communication skills, a friendly demeanor, and organizational abilities are essential. This position often involves multitasking to manage incoming calls, assist guests, and facilitate communication between departments. Ultimately, a successful Receptionist will contribute to both the organization’s customer satisfaction and operational flow.

Responsibilities

• Greet guests and visitors in a warm and friendly manner upon arrival.
• Answer and direct incoming telephone calls to appropriate personnel or departments.
• Maintain accurate records of visitor data and appointments in the database.
• Provide essential information regarding the company's services and functions courteously.
• Administer and coordinate meeting room bookings and scheduling as required.
• Assist with managing incoming and outgoing mail and parcel deliveries efficiently.
• Ensure the front desk area is tidy, presentable, and equipped with necessary supplies.
• Handle inquiries from clients and employees, providing appropriate support and escalation.
• Coordinate with internal teams to ensure seamless communication and task completion.
• Prepare and distribute correspondence and informational material to staff and guests.
• Help in organizing company events and meetings, ensuring logistical support is available.
• Update calendars and schedule appointments for executives and other staff members.

Requirements

• Proven experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite, especially Word, Excel, and Outlook.
• Strong verbal and written communication skills with a professional appearance.
• Excellent multitasking skills with the ability to manage time efficiently.
• Customer service attitude and the ability to maintain a positive demeanor.
• Familiarity with office equipment such as printers, fax machines, and copiers.
• High school diploma or equivalent; additional qualifications will be a plus.