Telemarketing Executive (225-811)

The Telemarketing Executive plays a vital role in driving the sales and marketing efforts of a company through telephone communications. This position involves reaching out to potential customers, generating interest in products or services, and setting up meetings or sales appointments. Telemarketing Executives are the voice of the company, providing a first impression and helping to build relationships with potential clients. The role requires excellent communication skills, a persuasive attitude, and the resilience to handle rejection and objections. Success in this role enhances a company's market reach and sales figures, directly impacting growth and profitability.

Responsibilities

• Initiate calls with potential customers to generate and cultivate interest in services.
• Follow up on leads and conduct research to identify potential prospects.
• Develop strong knowledge of the company’s products, services, and industry developments.
• Maintain detailed records of all call information and customer interactions in the CRM system.
• Meet daily and weekly quotas for calls and appointment setting activities.
• Identify customer needs and suggest appropriate products or services to them.
• Build and retain a relationship of trust with customers for future sales opportunities.
• Provide excellent customer service to ensure a high level of customer satisfaction.
• Coordinate with the sales team to ensure smooth transfer of qualified leads for further action.
• Handle customer complaints with professionalism and escalate when necessary for resolution.
• Participate actively in team meetings and contribute to strategy improvement discussions.
• Keep abreast of best practices and promotional trends in the telemarketing field.

Requirements

• Proven experience in telemarketing, sales, or customer service roles.
• Exceptional verbal communication skills with a clear speaking voice.
• Strong ability to handle objections and manage rejections professionally.
• Ability to work consistently towards meeting and exceeding daily and weekly targets.
• Familiarity with CRM systems and telemarketing software to manage sales pipeline effectively.
• High school diploma or equivalent qualification; a Bachelor’s degree is a plus.
• Excellent time management skills with the ability to prioritize tasks efficiently.
• Must have a persuasive, resilient, and positive attitude towards achieving goals.