Export Customer Care Representative (225-1008)

The Export Customer Care Representative is a crucial role within the supply chain and logistics department, designed to ensure exceptional customer support and satisfaction with regard to international shipments. This position requires excellent communication skills, an understanding of export regulations, and the ability to troubleshoot logistics issues efficiently. You will serve as the primary point of contact for customers, handling inquiries, addressing concerns, and facilitating smooth international transactions. If you are detail-oriented with a knack for logistics, possess strong customer service skills, and are adept at navigating complex export requirements, this role is ideal for you. You will play an instrumental part in maintaining our reputation for outstanding service, efficiency, and reliability.

Responsibilities

• Manage customer inquiries related to international shipments in a timely manner.
• Liaise with logistics partners to ensure shipments meet schedule expectations.
• Coordinate with internal teams to resolve any operational issues efficiently.
• Maintain records of all customer communications and transactions accurately.
• Provide customers with detailed tracking information and shipment updates.
• Communicate export compliance requirements clearly and accurately to customers.
• Work with the sales team to align on customer needs and preferences.
• Handle customer complaints with empathy and provide satisfactory resolutions.
• Assist in preparing export documentation according to industry standards.
• Stay updated on international shipping regulations and best practices.
• Support continuous improvement efforts to enhance customer service quality.
• Ensure customer satisfaction by delivering on promises and exceeding expectations.

Requirements

• Bachelor's degree in business, logistics, or a related field preferred.
• Proven experience in customer service roles within the export industry.
• Strong knowledge of international shipping and export regulations is required.
• Excellent communication and interpersonal skills to build lasting relationships.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite applications.
• Strong problem-solving skills and attention to detail are essential for success.