Customer Care Executive (225-813)

As a Customer Care Executive, you will be the first point of contact for customers seeking assistance with products or services. Your primary role will be to deliver excellent customer service by answering customer queries, resolving issues, and ensuring each interaction is a positive experience. You will use your exceptional communication and problem-solving skills to address customer concerns efficiently while maintaining a courteous and professional demeanor. Additionally, you will document and track customer interactions to contribute to improving service strategies. In this role, you will collaborate with multiple departments to ensure customer satisfaction and drive continuous improvement across customer service operations.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Manage and resolve customer complaints swiftly to ensure customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Provide accurate, valid, and comprehensive information to customers.
• Identify and escalate priority issues to appropriate channels or departments.
• Assist customers with troubleshooting products or service-related issues.
• Follow up on customer interactions to ensure resolution and customer satisfaction.
• Develop and maintain a strong understanding of company products and services.
• Collaborate with team members and other departments to enhance the customer experience.
• Participate in training and development sessions to stay updated on products and services.
• Monitor customer feedback and initiate improvements in service processes.
• Adhere to company policies and procedures while interacting with customers.

Requirements

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven customer support experience or experience as a Client Service Representative.
• Strong communication and interpersonal skills for effective client interaction.
• Excellent problem-solving skills and attention to detail are required.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems and practices is an advantage.
• Strong typing skills and proficiency in Microsoft Office applications.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Positive attitude and a commitment to providing exceptional customer service.