Workshop Planner | Automotive (225-808)

The Workshop Planner in the automotive industry plays a pivotal role in ensuring the seamless operation of workshop services. This position requires a highly organized individual capable of coordinating schedules, managing resources, and optimizing workflow processes to maximize efficiency. The Workshop Planner is responsible for liaising between clients, technicians, and service providers to ensure that repairs and maintenance services meet the highest quality standards and are delivered on time. This role demands excellent communication skills, proficiency in planning and scheduling software, and a deep understanding of automotive repair processes. The ideal candidate will exhibit strong problem-solving skills, attention to detail, and the ability to work under pressure in a fast-paced environment. This is an exciting opportunity for individuals passionate about the automotive industry and dedicated to service excellence.

Responsibilities

• Develop and maintain workshop schedules to ensure optimal resource utilization and efficiency.
• Coordinate with technicians and service providers to meet specific client service requirements.
• Manage daily operations to ensure repairs and maintenance services are timely and effective.
• Monitor workflow processes and implement improvements to enhance productivity and service quality.
• Liaise with clients to provide accurate updates on service progress and any potential delays.
• Ensure compliance with industry standards, safety regulations, and company policies in all operations.
• Prepare detailed reports on workshop performance, including key metrics and areas for improvement.
• Manage inventory levels to ensure necessary parts and materials are available for scheduled services.
• Resolve customer complaints and issues by coordinating with appropriate departments and personnel.
• Train and mentor workshop staff to improve overall service delivery and technical proficiency.
• Implement and maintain effective communication channels to support seamless collaboration.
• Collaborate with management to develop strategies for enhancing workshop services and efficiency.

Requirements

• Bachelor's degree in Automotive Management, Business Administration, or a related field.
• Proven experience in workshop planning or a similar role within the automotive industry.
• Strong knowledge of automotive repair and maintenance processes and terminology.
• Excellent organizational and multitasking skills to manage multiple projects simultaneously.
• Proficiency in using planning and scheduling software and basic computer applications.
• Exceptional communication and interpersonal skills to foster strong client relationships.
• Ability to analyze data and generate comprehensive reports on workshop performance.
• Problem-solving skills with a keen attention to detail and process improvement.
• Capability to work effectively under pressure in a dynamic, fast-paced environment.