Telesales Executive (225-730)

The Telesales Executive plays a pivotal role in driving the company’s sales growth by leveraging telecommunication tools to engage with potential and existing clients. This position is at the forefront of customer interaction, requiring a personable yet professional demeanor to build trust and rapport over the phone. It involves converting leads into sales, nurturing relationships, and achieving targeted sales objectives. The ideal candidate should excel in communication, persuasion, and negotiation, capable of adapting to various customer needs and providing tailored solutions. The role offers an opportunity to be a crucial part of the sales team while contributing to the organization’s profitability. Success in this position requires a self-motivated individual who thrives in a fast-paced, target-driven environment, balancing customer satisfaction with company goals.

Responsibilities

• Contact potential and existing customers to promote products and services.
• Identify sales opportunities by understanding customer needs and offering suitable solutions.
• Consistently achieve and exceed monthly and quarterly sales targets and goals.
• Build and maintain strong customer relationships to ensure repeat business.
• Follow up on leads generated through marketing activities to nurture prospects.
• Maintain a detailed and accurate record of all customer interactions in the CRM system.
• Collaborate with the sales team to refine strategies and improve sales processes.
• Provide relevant customer feedback to the product development and marketing teams.
• Handle customer queries, providing information and resolving issues promptly.
• Stay up-to-date with product knowledge, market trends, and competitors' activities.
• Prepare and deliver accurate sales reports and forecasts to management.
• Actively participate in sales meetings, training sessions, and workshops.

Requirements

• Proven experience in telesales or a similar sales/customer service role.
• Excellent communication and negotiation skills over the telephone.
• Ability to work independently and as part of a team under tight deadlines.
• Strong listening skills with the ability to empathize and engage customers.
• Proficiency in using CRM software to manage leads and sales activities.
• Demonstrated ability to meet and exceed sales targets consistently.
• Familiarity with the sales process and techniques in a telesales environment.
• High school diploma or equivalent; a bachelor’s degree is a plus.