Senior Product Manager BNPL Merchant Retention

Department: BNPL, Product

Employment Type: Full Time

Location: UAE

Reporting To: Alexei Zenin

Description

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most reviewed, largest, and fastest-growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

About The Role

This role focuses on improving the experience for our BNPL merchants, from activation to long-term success, focusing on engagement and retention. Youll work on initiatives that drive internal growth and help merchants get the most out of our platform, with opportunities to expand into in-store programs in the future.

Were looking for someone with a more seasoned perspective who can hit the ground running. B2B experience will enable you to get up to speed and start making an impact quickly, especially if you’re familiar with payments, transactions, or finance-related systems.

You will work in close collaboration with Engineering, Customer Support, Business Development and Risk teams.

You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

• Drive the development and iteration of product offerings that grow our B2B partner base.
• Build scalable post-onboarding experiences to retain and engage partners.
• Define product KPIs and ensure alignment with company goals.
• Prioritize development initiatives for partner stores based on business impact.
• Gather feedback from partners and internal teams; validate hypotheses with data.
• Communicate product decisions, updates, and roadmaps clearly to all stakeholders.
• Continuously improve merchant satisfaction and long-term retention.
  
  
  

• 3+ years of experience as a Product Manager in B2B products is a must.
• Come up with ideas and research market trends to implement the best solutions into your product.
• Work independently in a cross-functional team, leading your product to success.
• Gather requirements, define functionality, roadmap, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery.
• Fluent in English, with great communication skills and ability to clearly articulate your vision and decision-making process while working within a highly collaborative, cross-functional team.
  
  
  

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance