Operations Manager - Facilities Management Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Operations Manager - Facilities Management Soft Services to join our Integrated Facilities Services team in Dubai.

Scope: The operation manager soft services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction and managing the staff efficiently. This role requires strong leadership, organizational and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard

Financial

• Ensure daily deployments to be maintained as per the contractual.
• Ensure invoices information’s and client approvals to share to within the stipulated time frame.
• Ensure to monitor all contract spends under the budgetary line.
• Ensure contractual KPIs are maintained as per scope.
• Identify and implement cost saving initiatives without compromising on service standards.
• Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization.
• Maintain healthy and effective business communication with Internal department.
• Develop and maintain a good working relationship with client and hold regular meeting to ensure the smooth running of the contracts.
• Timely actions on client escalations and other operational needs.
• Identify and addressing any operational challenges or issues that arise, implementing solutions to improve the efficiency.
• Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.
• Ensure all cleaning operations comply with health and safety regulations and company policy.
• Provide training staff on safe cleaning practice and proper use of cleaning chemicals and equipment.

Process

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery.
• Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis.
• Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client.
• Effective utilization of CAFM systems
• Maintain accurate records of cleaning activities staff performance inventory levels and financial performance.
• Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics.
• Ensure all contract documentation related to service is up to date and compliant with company polices and regulatory requirements.
• Conduct regular inspections of cleaning activities and site to ensure quality standard are met.
• Develop and maintain a system for client feedback to continuously improve the service delivery

Innovation

• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Creating customized cleaning solutions.

Selection Criteria

• 3- 5 years’ experience in Soft Services
• BICS certified
• Excellent English written and communication skills
• Valid UAE driving license
• Extensive knowledge in computer/ reporting systems
• Excellent knowledge on CAFM systems
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities and work under pressure
• Regular travel to client sites for inspections and meetings
• May require working outside of regular business hours to meet client needs