Junior Accountant - EK Revenue Services Central Refunds

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a [Job Title] and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.

As a Junior Accountant, you will generatefinancial entries and invoices, resolve proration, tax and revenue accountingprocessing exceptions, process incentive/ORC, refund payments, reconcilecontrol and clear nominals, audit documents, identify discrepancies, raiseunder collections, updation of Masters (General/Nominals) in Accounting Systemto facilitate seamless processing , accurate and timely accounting/reporting.Respond to disputes in a timely manner. Perform customer account reconciliationand escalate settlement delays.

In This Role, You Will

• Support internal and external customers by providing required information and answering queries
• To process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews and other processing functions as per approved Standards and Procedures.
• To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution and structured communication.
• To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments
• Accurately compute & settle refunds for documents issued by Emirates direct channels and dnata Line Of Businesses and account them in the Finance systems & Global Distribution Systems (GDS) in line with the defined SLA.
• Ensure compliance to refund policy & rules, Payment Card Industry Data Security Standard (PCI DSS) and local consumer protection laws related to refunds. Maintain accuracy and timelines in refund accounting and reconciliation to reflect the correct balance with minimal exceptions.
• Liaise and support Head Office & other business teams for refund activities, queries, complaints and claims.
  
  

Qualification

To be considered for this role, you must meet the below requirements:

• Degree or Honours in Finance or Accounts
• 3+ years of experience in finance or accounts.
  
  

You Will Have An Edge If You Have

• Knowledge and experience in Revenue Accounting functions such as passenger fares, refunds, audit and proration.
• High level of computer literacy and good knowledge of office automation software like Word, Excel, MS Access and Powerpoint
• Good analytical and investigative skills
• Ability to communicate effectively, both orally and in writing, with various stakeholders across the business.
• Ability to function independently within an established framework
• Knowledge of fares, ticketing (preferably with IATA qualification Working knowledge of advanced fares and Global Distribution Systems (GDS) would be an added advantage
  
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.

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