Guest Service Representative (Arabic & English Speaking) (225-924)

We are seeking a highly motivated and enthusiastic Guest Service Representative who is proficient in both Arabic and English to join our dynamic team. As a Guest Service Representative, you will serve as the primary point of contact for our guests, ensuring they receive top-notch service and their needs are promptly addressed. Your bilingual skills will play a crucial role in communicating with a diverse range of guests, enhancing their experience with us. You'll play a central role in guest satisfaction, maintaining service excellence, and fostering a welcoming atmosphere. If you have a passion for hospitality, possess excellent communication skills, and enjoy helping others, we encourage you to apply for this rewarding opportunity.

Responsibilities

• Greet and welcome guests in a warm and friendly manner upon arrival.
• Efficiently check guests in and out, meeting all service standards.
• Answer phone calls and handle guest inquiries in both Arabic and English.
• Maintain accurate records and files relevant to guest service operations.
• Assist guests with reservations, modifications, and cancellations as needed.
• Provide detailed information about facilities, services, and local attractions.
• Coordinate with housekeeping and maintenance to manage room readiness efficiently.
• Address and resolve guest complaints promptly and courteously.
• Process payments, verify billing accuracy, and handle cash transactions effectively.
• Ensure security protocols are followed to guarantee guest safety and comfort.
• Work collaboratively with team members to improve guest service experiences.
• Stay updated with hotel policies, promotions, and special events to inform guests.

Requirements

• Fluency in both Arabic and English, both spoken and written, is essential.
• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills are required for this role.
• Strong problem-solving abilities and a customer-focused mindset are needed.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using computer software and hotel management systems is advantageous.
• A high school diploma or equivalent is required; further education is a plus.