Guest Service Officer-Concierge (225-731)

As a Guest Service Officer-Concierge, you will play a pivotal role in ensuring an exceptional guest experience at our establishment. Serving as the primary point of contact for guests, you are responsible for providing a warm welcome and assisting guests with any inquiries, reservations, or requests they may have during their stay. Your deep knowledge of local attractions and services enables you to offer personalized recommendations and coordinate guest activities effectively. You will also collaborate with various departments to ensure that guest experiences are seamless and memorable. Your passion for service and attention to detail will be key in creating lasting impressions and fostering guest loyalty. If you excel in a dynamic and fast-paced environment and possess exceptional communication skills, this role is perfect for you.

Responsibilities

• Welcome and assist guests warmly upon arrival, addressing any inquiries promptly and courteously.
• Provide detailed information about hotel facilities, services, and local attractions.
• Assist guests in making reservations for accommodations, dining, and transportation services.
• Handle guest requests and complaints efficiently, ensuring guest satisfaction and resolution.
• Coordinate with various hotel departments to ensure the seamless delivery of services to guests.
• Organize and recommend tours, excursions, and activities suited to guests' preferences.
• Maintain an accurate record of guest preferences to personalize future experiences.
• Develop professional relationships with local service providers and vendors.
• Manage incoming calls and emails related to guest inquiries and requests.
• Regularly update knowledge on local events, attractions, and changes in the city.
• Conduct guest check-ins and check-outs, ensuring a smooth transition and process.
• Monitor guest satisfaction through follow-up calls or surveys after the check-out process.

Requirements

• Proven experience in customer service or a similar guest-related role within hospitality.
• Strong knowledge of local hotels, restaurants, and attractions.
• Excellent communication skills are mandatory for effective interaction with guests.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using hotel management software and communication systems.
• Detail-oriented, with a knack for remembering guest preferences and personalizing services.
• Fluency in English; additional language skills will be an advantage.