Guest Relations & Business Development Executive (225-811)

A Guest Relations & Business Development Executive plays a critical role in enhancing the overall guest experience while driving business growth. This position requires a blend of hospitality skills and business acumen to ensure customer satisfaction and explore new business opportunities. As a representative of the organization, the executive must maintain a warm and welcoming demeanor to influence positive relationships with guests and clients. Additionally, the executive is responsible for identifying market trends and developing strategies to expand the company’s market presence. The ideal candidate is proactive, has exceptional communication skills, and is adept at both hospitality and business development initiatives.

Responsibilities

• Ensure guest satisfaction by addressing and resolving any concerns promptly and efficiently.
• Develop and maintain strong relationships with new and existing clients to foster business growth.
• Coordinate with the hospitality team to deliver a seamless and enjoyable guest experience.
• Identify new business opportunities by researching markets and potential partnerships.
• Conduct market analysis to stay informed of industry trends and competitor activities.
• Collaborate with marketing and sales teams to design and implement promotional strategies.
• Act as a liaison between guests and management to communicate feedback and suggestions.
• Prepare and present business proposals and presentations to potential clients and stakeholders.
• Organize and participate in networking events to promote the organization’s services.
• Monitor customer satisfaction surveys and use feedback to improve service delivery.
• Assist in the training and development of staff to enhance guest service skills.
• Maintain records and prepare regular reports on guest relations and business development activities.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• Minimum of 3 years experience in guest relations and business development roles.
• Strong communication and interpersonal skills to engage with clients and stakeholders.
• Proven ability to identify and develop new business opportunities effectively.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office Suite and CRM software tools.