Flight Controller

MAIN OBJECTIVE OF ROLE

To monitor, edit, troubleshoot and pre-empt operational data, primarily in the ‘Departure Control System’ (DCS) and other systems to ensure customer experience is optimized through efficient & accurate communication and efficient processing at the flydubai outstation.

Key Responsibilities

• Coordinates with UAE ‘Advance Passenger Information’ (API) cases for both HUB/ Outstation including their system outage, and upload API batch file on the portal for any stations who are unable to transmit it.
• Manages and directs inbound information flows to relevant departments to optimize performance.
• Provides a “first call” on process issues related to flight control for outstations around the network and providing trouble shooting expertise.
• Acts as focal point for management of disruption ensuring communication channels remain open and are provided with most up to date data.
• Ensures flight schedulers in run on timely manner for online check-in, through check-in, and schedule timing are matching to flight system.
• Responsible for the maintenance of all relevant system tables for the storage address and other data by station.
• Actions all requirements related to helpdesk/call center/Reservation.
• Reports all challenges and issues related to API outage/documentation authority/stations and Hub system issues.
• Coordinates close working relationship with ‘Centralized Load Control’ (CLC) function ensuring payload planning and execution help maximize performance, .
• Monitors aircraft configuration and affected unserviceable seats for each flight and liaise with ‘Network Control Centre’ (NCC) if any changes to update sprint with the accurate changes.
  
  

• Bachelors Degree (3+ years)
• Fluent in English
• Experience in Airport operations
• Familiarity with DCS, reservation systems, and airline data flows
• Years with qualifications: 4 - 6 years
  
  

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)