Enablement And Onboarding Executive

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We’re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E& and Shorooq we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East — and this is just the beginning. Over the past year, we’ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!

This is more than a job, this is a mission to transform qlub and power its growth, we’re building high-performing, diverse teams—and that’s where you come in!

The role?

As an Onboarding & Enablement Executive, you’ll play a key role in ensuring new restaurant partners have a smooth onboarding journey and that existing partners maximize their adoption of qlub solutions. From training restaurant staff to troubleshooting issues and driving re-engagement, you’ll be at the frontlines of ensuring our partners and their customers have the best possible experience.

As an Onboarding & Enablement Executive, you’ll be responsible for:

Onboarding & Setup

• Support the full onboarding journey of new partner restaurants, including account setup and system configurations (whenever needed)
• Coordinate with cross-functional teams (Sales, Tech, Content, Procurement, and Account Managers) to ensure a seamless go-live.
  
  
  

• Conduct in-person and remote training sessions with restaurant staff to ensure smooth adoption of qlub’s solutions.
• Organize and deliver retraining sessions when required to address gaps or reinforce best practices.
  
  
  

• Monitor partner performance metrics (e.g., QR adoption rates, transaction trends) to proactively identify issues or drops in usage.
• Troubleshoot technical or operational challenges in collaboration with the Account Managers, Customer Support and Tech teams.
• Implement corrective measures and provide continuous enablement to drive sustainable adoption.
  
  
  

• Work closely with Account Managers to share insights on partner performance and ensure timely communication with key decision makers.
• Gather feedback from partners and frontline staff to improve processes, training materials, and overall partner experience.
  
  
  

• Relevant business degree;
• Fluency in English is a must, Arabic speakers also a plus;
• 0–2 years of experience in customer onboarding, account management, or training (hospitality, F&B, or SaaS/tech experience preferred);
• Strong communication and presentation skills with the ability to train and engage diverse audiences;
• Problem-solving mindset with the ability to troubleshoot and coordinate solutions quickly;
• Highly organized, detail-oriented, and able to manage multiple onboarding and support activities simultaneously;
• Proactive, customer-centric, and comfortable working in a fast-paced, evolving environment;
• Proficiency with digital tools (CRM systems, Google Workspace, Excel/Sheets, etc.);
• Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
• You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets;
  
  
  

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;
• Drive growth and tailoring of fast-evolving new products and features;
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.