Customer Service Representative Emiratisation
Hilti Emirates
United Arab Emirates
24th May 2025
2505-2394-8
Job Description
The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
- To process all contacts (inbound and outbound-email, fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product & application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
- To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
- To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
- To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
- To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
- To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & currier service to provide quality Customer Service.
- To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation – if processed by the individual), sales, productivity, quality.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
Year upon year we are recognised as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
What you need is:
- UAE National Family Book (to comply with the UAE Emiratization law)
- A Bachelor’s Degree
- Proficiency in English (verbal and written)
- Good computer skills (ideally SAP)
- An excellent telephone manner
- Exceptional interpersonal and negotiation skills
- High commitment to customer satisfaction
- Team playing skills with strong customer orientation
- Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter what your background.
We look forward to receiving your application!
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.hilti.ae | Job Function: | Customer Service |
| Company Industry/ Sector: |
Construction | ||
What We Offer
About the Company
Hilti is a global leader in providing technology-leading products, systems and services to the worldwide construction industry. Our success is driven by distinction, defying convention and powering some of the world’s most ambitious feats of engineering for our customers. We are proud to be consistently ranked among the world’s best places to work including the Sunday Times 100 Best Companies to Work For (2017) The World’s Best Multinational Workplaces (2017) and 7th place in the Best Multinational Workplaces category in Europe (2017). These awards are a testament to our investment in our people and culture. We employ more than 32,000 people in more than 120 countries around the world. Our commitment to innovation and customer excellence is matched only by our passion for growing and nurturing high-performing people—from the brightest graduates to the most experienced industry professionals. Hilti Emirates LLC has been operating in the UAE since 1991. Today, we have approximately 250 highly trained members from 33 nationalities working to help construction professionals get the job done faster, safer & more productively. Hilti Emirates has its own warehousing facility and a state-of-the-art repair center and 3 Hilti Stores across UAE.Hilti Emirates has been involved in stand-out regional construction projects over the past decade. For example, Hilti provided firestop solutions for curtain walls and joints at the Burj Khalifa, the world’s tallest building. Hilti also played a pivotal role in the construction of the Dubai Metro, providing mechanical anchors and firestop solutions for joints. Hilti also contributed to the building of Ferrari World in Abu Dhabi with its mechanical and chemical anchors, and the company is involved in the construction of the Guggenheim Abu Dhabi, for which it has provided XBT direct fasteners. For unique and diverse career opportunities, take a look at our careers and open positions at https://careers.hilti.ae/en-ae
Similar Jobs
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Copyright © 2025 TALENTMATE. All rights reserved.
