Cargo Operations Agent (225-915)

The Cargo Operations Agent plays a vital role in the logistics and transportation industry, ensuring that cargo is handled efficiently and reaches its destination on time. This position requires a detail-oriented individual who excels in fast-paced environments and is committed to maintaining the highest standards of customer service. The Cargo Operations Agent is responsible for coordinating with different departments and agencies to facilitate the smooth transportation of goods. The ability to quickly and effectively solve problems, manage time, and work collaboratively with a team is essential. This role is integral to the operational success of the cargo and freight management division, making it crucial for the professional to possess excellent communication and organizational skills.

Responsibilities

• Coordinate daily cargo operations to ensure timely and efficient processing of shipments.
• Communicate with clients and vendors to provide status updates and resolve issues promptly.
• Ensure compliance with all safety and regulatory requirements as per company policies.
• Prepare required documentation for cargo shipments including manifests and bills of lading.
• Manage inbound and outbound freight logistics efficiently to minimize delays.
• Inspect and verify cargo upon arrival to ensure it meets specified conditions and documentation.
• Facilitate the transfer of cargo between different modes of transport to optimize efficiency.
• Maintain accurate records of cargo transactions and inventory within company systems.
• Monitor and report on cargo performance metrics and suggest improvements as needed.
• Assist in load planning and coordination to maximize space utilization and safety.
• Provide outstanding customer service by addressing inquiries and troubleshooting issues.
• Collaborate with team members to streamline operations and enhance customer satisfaction.

Requirements

• High school diploma or equivalent; advanced education is an asset.
• Experience in cargo operations or logistics industry preferred.
• Strong communication skills, both verbal and written, are essential.
• Proficiency in using computer software for logistics and documentation tasks.
• Ability to work under pressure in a fast-paced environment to meet deadlines.
• Exceptional organizational skills with attention to detail and accuracy.
• Capability to lift and move heavy objects as required in cargo operations.
• Understanding of safety regulations and compliance with industry standards.
• Problem-solving skills to efficiently address and resolve operational challenges.