Assistant Product Manager - Communication Platforms

About the company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Role:

As an Assistant Product Manager - Communication Platforms, you’ll drive solutions tha enable seamless customer and operational interactions across voice and non-voice channels. You are analytical, customer-focused, and data-driven, with a passion for building and optimizing end-to-end solutions. Working closely with cross-functional teams, you’ll define requirements, prioritize impactful features, and ensure smooth delivery. We’re looking for someone with experience in communication and integration technologies, strong delivery skills, and a hands-on mindset—proactive, detail-oriented, and eager to experiment and improve internal platforms and processes.

Responsibilities:

Sprint Planning, Execution, and Platform Rollout:

• Manage the full Agile lifecycle; from backlog grooming, sprint planning, and daily standups to stakeholder alignment and final delivery. Focused on communication and customer engagement platforms.
• Define product features and requirements through user stories and acceptance criteria, ensuring alignment with operational, fulfillment, and product team needs.
• Drive execution of configuration and operational tasks across all platform-related workstreams.
• Own and maintain a product roadmap that supports development, integration, and deployment of platform capabilities aligned with business goals.
• Develop a solid understanding of system architectures, integrations, and data flows to support technical discussions and decisions with engineering teams.

Data-Driven Decision-Making:

• Use data analytics and performance insights to make informed product decisions.
• Apply A/B testing and experimentation to validate product enhancements and platform configurations.

Stakeholder Collaboration:

• Translate complex business problems from cross-functional teams into scalable, efficient platform solutions.
• Collaborate closely with operational, product, and fulfillment teams to gather requirements, identify opportunities, and prioritize initiatives.
• Work with teams to design experimentation frameworks and establish feedback loops for continuous improvement.
• Partner with product teams, salesforce, operational, and content teams to deliver platform enhancements aligned with KPIs and company objectives.
• Ensure strong alignment across product domains by maintaining communication with other product managers and platform leads.

Profile Requirements:

• 2+ years of experience in product management or business analysis, preferably in a platform or communication tech environment.
• Proven experience in stakeholder management, requirement gathering, and cross-functional team collaboration.
• Familiarity and comfort working within Agile/SCRUM frameworks.
• Bachelor’s degree in a technical or quantitative field (Computer Science, Engineering, Information Systems, etc.).
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Excellent verbal and written communication skills in both Arabic and English is a must, with the ability to explain complex ideas to both technical and non-technical stakeholders.
• Experience in platform or systems integration, configuration, and/or product rollouts is a strong advantage.
• Proactive and hands-on approach with strong ownership and accountability.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether youre building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.