Payments BA

We are seeking a detail-oriented and strategic Payments Business Analyst to join our team. In this role, you will be responsible for analyzing, designing, and optimizing payment systems and processes. You will work closely with cross-functional teams including Product, Engineering, Finance, and Compliance to ensure seamless, secure, and scalable payment solutions that align with business goals.

Key Responsibilities

Analyze and document current payment processes, systems, and workflows

Collaborate with stakeholders to gather, define, and validate business and technical requirements

Design and document business process flows, use cases, and functional specifications

Support the implementation of new payment methods, gateways, and platforms

Provide post-go-live support including issue tracking, resolution coordination, and performance monitoring

Maintain comprehensive documentation including BRDs, FRDs, user guides, and training materials

Conduct gap analysis and recommend process improvements to enhance payment efficiency and reduce risk

Monitor and analyze payment performance metrics such as success rates, chargebacks, and fraud trends

Ensure compliance with relevant regulations such as UAEFTS, IPP, AML/KYC

Facilitate user acceptance testing, coordinate test cases, and validate results

Work closely with IT and QA teams to ensure smooth deployment and integration of payment solutions

Conduct market and competitor analysis to identify emerging trends and technologies

Assist in reconciliation and settlement processes and support finance teams with reporting needs

Act as a liaison between business units and technical teams to ensure alignment and clarity

Preferred Skills

Ability to transpose the business requirement to system requirement

Able to understand Jira application in order to create Jira storyboards, wireframes, epics, and user stories

Ability to quickly grasp Agile techniques and Agile development

Ability to understand the business impacts across various backend systems

Ability to work with people at all levels in the organization

Shows judgment, self-confidence, and ability to work under tight schedules

Shows determination and ability to find solutions and develop effective courses of action

Has effective communication skills and able to provide solutions and workarounds to solve business problems

Experience with reconciliation and settlement processes

Understanding of digital wallets and real-time payments

Certifications such as CBAP, PMI-PBA, or similar are a plus

Qualifications

Bachelors degree in business, finance, IT, or a related field

Five or more years of experience as a Business Analyst, preferably in the payments or fintech industry

Strong understanding of payment ecosystems such as Swift, UAE local payments, card networks, wallets, and cross-border payments

Experience with payment gateways, processors, and APIs

Excellent communication, problem-solving, and stakeholder management skills

Familiarity with Agile and Scrum methodologies is a plus

Experience with reconciliation and settlement processes

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team? Don’t listen to us, listen to our customers

(https://www.youtube.com/watch?v=JrDNtTLKkPc; & https://www.youtube.com/watch?v=MhzhZt1GJvM)

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.