Deputy Store Manager | Sports (225-808)

The role of a Deputy Store Manager within a sports retail environment is both challenging and rewarding. This position demands a dynamic individual who is passionate about sports and driven to enhance the in-store customer experience. The Deputy Store Manager plays a crucial role in supporting the Store Manager in leading the team and running the store operations efficiently. You will be involved in everything from staff management and customer service to inventory control and strategic store initiatives. The ideal candidate will have a strong understanding of retail operations, a customer-focused attitude, and the ability to think on their feet. This role is perfect for individuals who have a love for sports, thrive in fast-paced environments, and are keen to progress their careers within retail management. The Deputy Store Manager will assist in driving store success, ensuring sales targets are met, and promoting a positive and engaging shopping atmosphere.

Responsibilities

• Support the Store Manager in day-to-day store operations and management tasks.
• Ensure excellent customer service standards are met consistently in the store.
• Lead, motivate, and develop the store team to achieve store goals.
• Manage inventory levels, stock rotations, and handle discrepancies efficiently.
• Drive sales initiatives and promotional activities to increase store revenue.
• Oversee cash handling procedures, ensuring accuracy and security at all times.
• Assist in recruiting, training, and onboarding new store team members.
• Maintain store visual merchandising standards to enhance customer engagement.
• Analyze sales reports and customer feedback to formulate improvement strategies.
• Resolve customer complaints swiftly, ensuring customer satisfaction and retention.
• Plan and execute store events that engage and attract the local community.
• Ensure compliance with all company policies and local business regulations.

Requirements

• Proven experience in a retail management role, preferably within the sports industry.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent customer service skills and a passion for working with the public.
• Strong organizational skills and ability to multitask effectively under pressure.
• Solid understanding of retail KPIs, store operations, and inventory management.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Effective communication skills, both verbal and written, for diverse interactions.