Cafe Manager (225-816)

As a Cafe Manager, you will be overseeing the daily operations of our vibrant and welcoming establishment. This role is suited for a dynamic and enthusiastic leader with a passion for the food and beverage industry. You will be responsible for ensuring an outstanding customer experience, managing staff performance, and driving revenue growth. Our ideal candidate is someone who possesses excellent service skills, strong organizational abilities, and the ability to create a positive working environment. If you have a knack for problem-solving and a commitment to maintaining high service standards, we want you to help us grow and maintain our cafe’s reputation as a beloved community hub.

Responsibilities

• Oversee all daily operations of the cafe to ensure smooth functioning.
• Manage, train, and schedule cafe staff to optimize performance and customer service.
• Develop strategic sales and marketing initiatives to drive cafe profitability.
• Maintain inventory levels and order supplies in a cost-effective manner.
• Ensure compliance with health and safety regulations and promote adequate hygiene practices.
• Address and resolve customer inquiries and complaints swiftly and professionally.
• Coordinate with vendors for supply chain efficiency and quality control.
• Analyze financial reports, identify areas for improvement, and implement plans to increase profitability.
• Foster a positive culture that aligns with the cafe’s mission and core values.
• Implement training programs aimed at enhancing team skill sets and morale.
• Monitor quality control to ensure the utmost customer satisfaction and retention.
• Organize cafe events to strengthen community engagement and drive foot traffic.

Requirements

• At least three years of experience in a managerial role within the hospitality sector.
• Strong leadership skills with the ability to motivate and lead a diverse team.
• Excellent customer service skills and commitment to ensuring high standards of service.
• Sound knowledge of inventory management, ordering, and cost-control procedures.
• Strong organizational and multitasking abilities in a high-pressure environment.
• Familiarity with financial reporting and budget management principles.
• Proficiency in point-of-sale and cafe management software systems.