ServiceNow ITSM Developer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Develop and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Customize workflows, business rules, UI policies, client scripts, and integrations.
• Collaborate with process owners and stakeholders to gather requirements and translate them into technical solutions.
• Implement and maintain ServiceNow integrations with third-party tools (e.g., LDAP, SCCM, monitoring tools).
• Perform upgrades and patches, ensuring platform stability and performance.
• Create and maintain technical documentation, including design specs, test plans, and user guides.
  
  

Your Profile

• 6 to 9 years of enterprise IT experience with advanced expertise in ServiceNow implementations, including design, configuration, and deployment of ITSM solutions.
• Strong technical knowledge in ServiceNow scripting and system components, including Business Rules, Script Includes, UI Actions, UI Policies, Forms, Menus, Notifications, Imports, Transforms, Web Services, and Content Management.
• Proven experience in developing, designing, configuring, and rolling out new application modules, workflows, and service catalog requests tailored to business needs.
• Hands-on proficiency in client-side and server-side JavaScript, ServiceNow APIs, and all scripted aspects of the platform, including Scheduled Jobs and automation routines.
• Skilled in Service Portal and Widget development, third-party tool integrations, and CMDB data integration, with a solid understanding of ITSM best practices and a track record of delivering scalable, enterprise-grade solutions.
  
  

What Will You Love Working At Capgemini

• Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions.
• Collaborate with cross-functional teams including architects, business analysts, and client stakeholders.
• Contribute to large-scale rollouts and multi-country implementations of ITSM modules.
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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