Medical Receptionist (225-827)

A Medical Receptionist plays a pivotal role in ensuring the smooth operation of a medical facility, providing the first line of communication between patients and the healthcare providers. This vital position requires a professional who is capable of maintaining a warm and welcoming environment while managing the demands of a busy medical office. The Medical Receptionist will be responsible for various administrative tasks, including scheduling appointments, maintaining patient records, handling inquiries, and ensuring compliance with healthcare regulations. To succeed in this role, the ideal candidate must possess strong organizational and communication skills, as well as the ability to work efficiently in a fast-paced environment. The Medical Receptionist is an integral part of the healthcare team, committed to delivering exceptional service and support to patients and staff alike.

Responsibilities

• Greet patients and visitors warmly, ensuring their comfort and ease.
• Schedule and confirm patient appointments using the medical practice software.
• Answer phone calls promptly, addressing queries or directing them appropriately.
• Manage patient records, ensuring all information is accurate and up-to-date.
• Verify patient insurance coverage and handle billing inquiries efficiently.
• Coordinate with medical staff to optimize patient care and clinic workflow.
• Process patient intake forms and ensure compliance with healthcare regulations.
• Assist with administrative tasks such as filing, copying, and data entry.
• Ensure cleanliness and organization of the reception and waiting area.
• Manage and track inventory of office supplies, placing orders as necessary.
• Handle patient service requests and resolve concerns with professionalism.
• Participate in team meetings and contribute to process improvement initiatives.

Requirements

• High school diploma or equivalent education level required.
• Proven experience as a medical receptionist or in a similar role.
• Proficient in Microsoft Office Suite and medical office software applications.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Friendly, professional demeanor with strong customer service orientation.
• Knowledge of medical terminology and healthcare regulations preferred.