Housekeeping Executive (225-902)

A Housekeeping Executive plays a crucial role in maintaining the cleanliness and orderliness of an establishment, be it a hotel, resort, hospital, or any facility that requires a high standard of hygiene. This position encompasses a variety of tasks aimed at ensuring that guests, customers, or occupants have a comfortable and pleasant experience. The Housekeeping Executive supervises a team of housekeeping staff, organizes their daily work, inspects their performance, and ensures adherence to set standards. They are expected to have excellent organizational and communication skills, along with a keen eye for detail. Additionally, the position may require coordination with other departments to ensure seamless operations and addressing any guest concerns promptly and effectively.

Responsibilities

• Supervise and manage the daily activities of housekeeping staff.
• Develop and implement housekeeping systems and procedures for efficiency.
• Inspect guest rooms, public areas, and back-of-house for cleanliness.
• Train new employees on housekeeping protocols and safety guidelines.
• Coordinate with management for the timely repair and maintenance of facilities.
• Provide feedback and evaluations to staff for performance improvement.
• Handle guest complaints and ensure prompt and satisfactory resolutions.
• Maintain an inventory of cleaning supplies and coordinate orders as necessary.
• Ensure compliance with health and safety regulations and standards.
• Prepare reports on housekeeping performance and make improvement recommendations.
• Assist in setting departmental targets and objectives to improve service quality.
• Ensure meticulous attention to detail in all housekeeping operations.

Requirements

• Proven experience in housekeeping management or similar role is required.
• Strong leadership skills with the ability to manage a team effectively.
• Exceptional attention to detail and organizational skills are essential.
• Excellent communication and interpersonal skills to liaise with staff and guests.
• Ability to work under pressure and handle challenging situations calmly.
• Flexibility to work on weekends, holidays, and shift work rotations.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.