Claims Management Manager

Skill required: Reinsurance - Collections Processing

Designation: Claims Management Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Canceling and rewriting insurance policies and endorsements Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Prioritization of workload
• Commitment to quality
• Proficient with reinsurance systems and data analytics tool (e.g., SICS, SAP, Excel and Power BI, etc.) Roles and Responsibilities:
• In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making in involved
• you will act independently to determine methods and procedures on new assignments
• Decisions individual at this role makes have a major day to day impact on area of responsibility
• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts
• Direct all operational processes pertaining to Reinsurance, including claims notice, collections, cash applications, premium and loss journal entries, reconciliations, and regulatory reporting
• Lead reinsurance servicing for allocated accounts, including meticulous claims management and endorsements
• Evaluate Reinsurance risks, negotiate contracts, monitor claims, and ensure all documentation aligns with industry and internal standards
• Liaise with Insurers, brokers, RI markets, actuarial, finance and external partners to meet client needs, drive renewal strategies, and resolve operational challenges
• Drive operational excellence by reviewing, developing, and implementing process improvements, leveraging analytics and best practices to maximize efficiency and optimize outcomes
• Support strategic initiatives and projects contributing to transformation, cost reduction, and adoption of digital technologies
• Design and track KPIs, analyze performance trends, identify issues, and develop actionable insights for continuous improvement, Any Graduation