Associate Indexes Client Experience Analyst

This job is with Morningstar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Area: Morningstar Indexes team leverages its expertise in equity research, manager research, asset allocation, and portfolio construction to create innovative investment solutions. It uses Morningstar`s intellectual property to create indexes that empower investors to achieve their goals at every stage of the investment process - market monitoring, benchmarking, and asset allocation. The unit offers a broad suite of global equity, bond, commodity and asset allocation indexes.

The Role: Morningstar Indexes seeks an intelligent and creative professional for its Center of Excellence in Product Operations team during morning shift (5-30 am to 2-30 pm, Tuesday to Saturday). The primary function of the team is to support Indexes clients and sales group by providing data, research and analytics for more than 700 unique Morningstar indexes across asset classes (Equity, Fixed Income, Alternatives, Multi-Asset). This is an individual contributor role, and the selected candidate will work independently outside of the Chicago and Mumbai hours to provide continuous coverage to Morningstar Indexes global sales and clients. This role provides a balanced exposure to both back-end index operations and front-end, either directly or through sales organization. This position will be in Vashi, Navi Mumbai (India).

Responsibilities

• Be a product expert on Morningstar Indexes to satisfactorily respond to client and sales related queries with quick turnaround time
• Enable sales team with presentations, marketing collaterals, data, research & analytics
• Coordinate with internal teams (like Product Management, Operations) and prospective clients to launch and operationalize Morningstar Indexes
• Oversee daily publishing and deliveries of end of day index values, portfolios and other files to internal and external clients and third parties in a timely manner
• Monitor daily index calculation and ensure seamless dissemination of daily files.
• Work with vendors, escalate and work with them to resolve issues
• Work with Robotic Process Automation team within Morningstar to automate manual tasks and further streamline the process
• Create self-help modules/templates on Morningstar Direct to equip sales and service teams to quickly respond to general data related queries on their own.
  
  

Requirements

• A Bachelors or masters degree in Engineering, Finance, Management, Economics, etc. and a strong interest in Finance.
• Some progress towards CFA/FRM is preferable.
• Comfortable with basics of MS Office, SQL and Python
• Excellent written and verbal communication skills
• Ability to collaborate with the global team and deliver quality outcomes under tight deadlines.
• The candidate should exhibit a passion for innovation, and harbor a genuine belief in, and acceptance of Morningstars core values.
  
  

Morningstar is an equal opportunity employer.

Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. Weve found that were at our best when were purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues.

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