Customer Service Representative (225-814)

We are seeking a dedicated and driven Customer Service Representative to join our team. As a key point of contact for our valued customers, your primary responsibility will be to ensure customer satisfaction and retention through effective support and problem-solving skills. You will play a critical role in managing customer inquiries via phone, email, and chat, and help maintain our reputation for outstanding service. The successful candidate will be a strong communicator, have a passion for helping people, and possess an ability to thrive in a fast-paced environment. If you are an empathetic and motivated individual looking to make a significant impact on customer experience, we encourage you to apply for this exciting opportunity.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints by identifying problems and providing effective solutions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate with customers to gather feedback and suggest improvements.
• Keep accurate records of customer interactions, transactions, and comments.
• Collaborate with team members to address customer needs efficiently.
• Follow communication procedures, guidelines, and policies as established.
• Assist in the onboarding process for new customers, ensuring they understand services.
• Utilize appropriate tools and software for managing customer inquiries and information.
• Communicate with internal departments to resolve customer queries and issues.
• Identify trends in customer issues and report findings to management.
• Provide feedback to the customer service leadership team on ongoing issues.

Requirements

• High school diploma or equivalent; further education is a plus.
• Previous experience in a customer service role, preferably in a similar industry.
• Excellent communication skills, both verbal and written, are essential.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• Proficient in the use of customer service software, databases, and tools.
• Strong problem-solving skills with attention to detail and accuracy.
• A customer-oriented mindset with the ability to adapt and respond to diverse situations.