Training & Quality Executive (225-1006)

The Training & Quality Executive plays a pivotal role in organizations by ensuring that personnel are well-equipped with the necessary skills and knowledge to perform their roles effectively, and that the quality of service or product output meets the highest standards. This position demands a keen understanding of training methodologies, quality assurance processes, and a commitment to continuous improvement. As a Training & Quality Executive, you will work closely with departments to develop, implement, and monitor training programs, and design quality improvement strategies that align with the organization's objectives. Your role is crucial in fostering a culture of learning and excellence, thereby enhancing both employee performance and customer satisfaction.

Responsibilities

• Develop and implement comprehensive training programs to meet business objectives.
• Conduct regular assessments to identify training and development needs.
• Collaborate with department heads to design tailored training sessions.
• Monitor and evaluate the effectiveness of training initiatives and outcomes.
• Establish quality standards and metrics for products and services.
• Conduct regular audits and inspections to ensure compliance with quality standards.
• Analyze quality data and propose actionable improvement strategies.
• Prepare and deliver effective training material and presentations.
• Stay updated with the latest trends in training and quality management.
• Facilitate workshops and seminars to enhance employee skills and performance.
• Liaise with external training providers when necessary to enhance training programs.
• Create detailed reports on training progress and quality performance metrics.

Requirements

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
• Proven experience in a training and quality assurance role is essential.
• Exceptional understanding of various training techniques and quality standards.
• Strong analytical skills to assess the effectiveness of training programs.
• Excellent communication and presentation skills for delivering training content.
• Ability to work collaboratively with various departments and stakeholders.
• Highly organized with strong project management capabilities and attention to detail.