IT System Support Administrator

Milliman is among the world’s largest providers of actuarial and related products and services. For over 75 years, we have been delivering market-leading solutions in the areas of employee benefits, healthcare, insurance, and financial services. With more than 2,000 professionals across the globe, Milliman is known for innovation, integrity, and excellence. We invest in continuous learning, diversity and inclusion, and community impact, making Milliman a great place to grow your career

Duties/Responsibilities

• Provide Tier 1 IT operational incident support, troubleshooting infrastructure, hosted applications, and escalating issues as needed.
• Ensure timely communication regarding system incidents, enhancements, and scheduled maintenance.
• Review and remediate non-critical alerts proactively and report on operational metrics.
• Support server infrastructure including physical/virtual machines, Active Directory, monitoring, logging, and ticketing systems.
• Perform routine updates such as firmware, security patches, and platform upgrades.
• Assist in DevOps activities including promoting product code and operational changes.
• Support compliance activities related to SOC 2 and internal audits by providing documentation and evidence.
• Maintain detailed documentation of assets, processes, and procedures while identifying areas of improvement.
• Participate in vulnerability and risk management initiatives.
• Provide after-hours and weekend support during scheduled change events.
• Maintain on-call availability to respond to critical system alerts.
  
  

• Excellent problem-solving and analytical skills.
• Strong communication abilities (both written and verbal).
• Ability to work under pressure in a fast-paced, complex environment.
• Strong organizational and time management skills.
• High degree of integrity and accountability.
• Ability to work effectively in a distributed/global team environment.
  
  

• 8+ years of experience in server, storage, database, and backup administration.
• 5+ years of expertise in Microsoft technologies (Windows Server, Hyper-V, IIS, SQL
  
  

• Hands-on experience with on-premise networked technologies and ITIL/Agile/SOC 2
  
  

• Proven ability to manage mission-critical, multi-tiered systems.
• Bachelor’s degree in any discipline or equivalent experience.
  
  

• Experience in automation/scripting (PowerShell).
• Familiarity with networking tools (packet capture, nmap, tracert, putty, etc.).
• Proficiency in Microsoft Office Suite.
• Strong leadership, project management, and decision-making skills.
• Continuous learning mindset and ability to adapt to change.