Cluster Lead - Retail

Technical Cluster Lead - Job Description

Position Overview

The Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.

Key Responsibilities

Cluster Operations Management

• Lead technical operations across assigned property cluster (typically 5-15 properties)
• Oversee building systems performance, maintenance programs, and capital projects
• Ensure consistent service delivery standards across all cluster properties
• Coordinate with property management teams to optimize operational efficiency
• Manage cluster-wide technical budgets and vendor relationships
  
  

• Implement and maintain technical standards and best practices across the cluster
• Conduct regular property assessments and technical audits
• Drive energy efficiency initiatives and sustainability programs
• Oversee preventive maintenance programs and emergency response protocols
• Ensure compliance with safety regulations, building codes, and environmental standards
  
  

• Manage technical staff including engineers, technicians, and specialists across cluster properties
• Provide coaching, development, and performance management for direct reports
• Foster collaboration and knowledge sharing between cluster teams
• Coordinate training programs and skill development initiatives
• Support recruitment and onboarding of technical personnel
  
  

• Develop cluster-specific technical strategies and improvement plans
• Identify opportunities for operational optimization and cost reduction
• Lead implementation of new technologies and digital solutions
• Analyze performance metrics and develop action plans for improvement
• Support business development and client retention efforts
  
  

• Serve as primary technical contact for cluster clients and tenants
• Collaborate with account management and business development teams
• Coordinate with corporate technical teams and subject matter experts
• Manage relationships with key vendors and service providers
• Provide technical expertise for lease negotiations and space planning
  
  

• Bachelors degree in Engineering, Facilities Management, or related technical field
• 7-10 years of experience in commercial real estate operations, facilities management, or building engineering
• 3-5 years of supervisory or team leadership experience
• Professional certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred
  
  

• Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)
• Experience with CMMS/IWMS platforms and building automation systems
• Understanding of energy management and sustainability practices
• Familiarity with construction and capital project management
• Knowledge of relevant codes, regulations, and industry standards
  
  

• Proven ability to lead and motivate technical teams
• Strong problem-solving and analytical capabilities
• Excellent communication skills with ability to interact with diverse stakeholders
• Project management experience with ability to handle multiple priorities
• Customer service orientation with focus on client satisfaction
  
  

• Experience with PropTech solutions and IoT building technologies
• Proficiency in data analysis and reporting tools
• Knowledge of digital workplace technologies
• Understanding of smart building concepts and applications
  
  

• Experience managing geographically dispersed teams
• Background in multiple property types (office, industrial, retail, healthcare)
• Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)
• Lean Six Sigma or similar process improvement training
• Advanced degree in Engineering, Business, or related field
  
  

• Cluster operational performance metrics (uptime, response times, tenant satisfaction)
• Budget management and cost optimization achievements
• Energy efficiency and sustainability improvements
• Team performance and development metrics
• Client retention and satisfaction scores
  
  

• Competitive salary with performance incentives
• Comprehensive benefits package including health, dental, and retirement plans
• Professional development opportunities and continuing education support
• Flexible work arrangements and modern technology tools
• Career advancement opportunities within JLLs global platform
• Access to industry-leading training and certification programs
  
  

• Regular travel within assigned cluster (up to 50%)
• Occasional travel for training, conferences, or corporate meetings
• Valid drivers license required