ServiceNow Consultant

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP
• Hands-on Experience on Service Portal
• Hands-on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage
• You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs
• You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
• You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
• You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.