Beauty Salon Receptionist (225-810)

Join our vibrant team as a Beauty Salon Receptionist and become the welcoming face of our salon. In this crucial role, you will ensure a seamless client experience from the moment clients walk in until they leave. You will be the first point of contact, responsible for creating a warm, inviting atmosphere that encourages repeat visits and positive word-of-mouth. Your professionalism and friendly demeanor will set the tone for the client’s entire visit. You will be handling incoming calls, managing appointments, and coordinating with our talented beauty professionals to ensure schedules run smoothly. If you have a passion for beauty, excellent communication skills, and a knack for organization, this might be the perfect opportunity for you.

Responsibilities

• Greet clients warmly upon their arrival and offer refreshments if available.
• Answer incoming phone calls, address inquiries, and schedule appointments efficiently.
• Maintain accurate and up-to-date client records in our booking system database.
• Ensure the reception area is clean, tidy, and organized at all times.
• Manage and coordinate bookings to optimize beauty therapists' schedules effectively.
• Handle customer complaints or direct them to a manager when necessary.
• Inform clients about current promotions, new services, and loyalty programs.
• Collaborate with beauty professionals to ensure customers' specialized requests are met.
• Process cash and card payments accurately and issue receipts to clients.
• Assist in retail sales by recommending beauty products suitable for each client.
• Oversee inventory levels of salon products and update stock records as needed.
• Ensure compliance with salon policies and ensure clients are aware of service terms.

Requirements

• High school diploma or equivalent; additional certification in beauty is a plus.
• Previous experience in reception or frontline roles, preferably in a salon setting.
• Excellent communication skills and a professional appearance consistently maintained.
• Familiarity with salon scheduling software and effective in managing appointment systems.
• Strong customer service skills with a focus on building client relationships.
• Ability to multitask and manage a high-paced work environment effectively.
• Attention to detail and accuracy in cash handling and documentation processes.