Pharmacy Assistant (225-817)

A Pharmacy Assistant plays a crucial role in supporting pharmacists and ensuring that the pharmacy operates smoothly and efficiently. They assist with the preparation and dispensing of medications, manage customer transactions, and maintain an organized and clean work environment. Pharmacy Assistants also provide valuable customer service by helping customers find the products they need and answering any questions they may have regarding prescriptions or over-the-counter medications. They must have strong attention to detail, good communication skills, and the ability to work under pressure in a fast-paced setting. By working closely with pharmacists, they ensure that patients receive their medications promptly and safely, contributing significantly to the healthcare team.

Responsibilities

• Assist pharmacists in preparing and dispensing medications to ensure accuracy and efficiency.
• Manage customer transactions, including processing payments and issuing receipts correctly.
• Organize and maintain the pharmacy inventory, ensuring adequate stock levels are maintained.
• Label and package prescribed medications accurately, following all legal and safety guidelines.
• Provide excellent customer service by addressing queries and helping in product selection.
• Conduct routine checks of the prescription and OTC products for expiry and storage conditions.
• Ensure the pharmacy is clean, organized, and complies with health and safety regulations.
• Update patient profiles on the system accurately including new prescriptions and allergies.
• Assist in handling and resolving customer complaints professionally and efficiently.
• Contribute to the promotion of pharmacy services and health care awareness in the community.
• Perform administrative tasks as needed, including filing and maintaining records accurately.
• Support pharmacy staff through effective teamwork and communication of needs and issues.

Requirements

• High school diploma or equivalent; additional pharmacy training or certification is a plus.
• Previous experience in a pharmacy or retail environment is highly desirable.
• Strong organizational skills with attention to detail and problem-solving capabilities.
• Excellent communication skills, both verbal and written, to interact with customers and staff.
• Ability to work efficiently in a fast-paced environment while managing multiple tasks.
• Basic computer skills for handling pharmacy software and managing patient databases.
• Understanding of medical terminology and prescription processing is advantageous.