Patient Care Coordinator (225-811)

The Patient Care Coordinator is a vital member of the healthcare team responsible for ensuring that patients receive comprehensive and seamless care throughout their healthcare journey. This role requires a perfect blend of administrative skills and empathetic communication, as you will act as a liaison between patients, their families, and healthcare providers. The ideal candidate possesses exceptional organizational skills and is passionate about delivering quality patient care. As a Patient Care Coordinator, you will manage patient schedules, coordinate treatment plans, handle inquiries, and provide support to ensure the efficient operation of the healthcare facility. The role demands a professional capable of handling sensitive information with discretion and who can foster a welcoming environment to alleviate any concerns patients may have.

Responsibilities

• Facilitate communication between patients, families, and healthcare providers effectively.
• Coordinate and schedule patient appointments and healthcare services accurately.
• Develop and implement personalized care plans for patients to ensure holistic care.
• Maintain detailed and accurate patient records in compliance with healthcare regulations.
• Address and resolve patient inquiries and ensure timely follow-up as needed.
• Liaise with insurance companies to process claims and verify patient coverage details.
• Educate patients and families about healthcare processes and available resources.
• Work collaboratively with multidisciplinary teams to enhance patient care outcomes.
• Oversee and document the progress and adjustments in patient care plans regularly.
• Provide compassionate and empathetic support to patients experiencing distress.
• Manage administrative tasks including data entry, filing, and scheduling duties.
• Identify and report potential risks or issues in patient care promptly.

Requirements

• Bachelor’s degree in healthcare administration or a related field preferred.
• Previous experience in a healthcare setting is highly beneficial for this role.
• Strong organizational skills with the ability to multitask efficiently under pressure.
• Excellent communication skills both verbal and written are necessary.
• Proficient in using healthcare management software and Microsoft Office Suite.
• Empathetic and patient-centric approach to delivering quality care continuously.
• Ability to work effectively in a collaborative, multi-disciplinary team environment.