Operations & Client Support Executive (225-917)

The Operations & Client Support Executive plays a crucial role in ensuring seamless business operations and delivering exceptional client support. This position requires a dynamic professional capable of managing client interactions, coordinating with internal departments, and streamlining operations to enhance customer satisfaction. The ideal candidate will possess strong analytical skills, attention to detail, and a proactive attitude to anticipate client needs and operational challenges. This role serves as a key point of contact for clients, handling inquiries and troubleshooting issues while collaborating with cross-functional teams to resolve challenges efficiently. The Operations & Client Support Executive is expected to contribute towards the improvement of current processes and cultivate lasting relationships with clients by ensuring a high level of service delivery.

Responsibilities

• Manage and resolve client inquiries through various channels promptly and professionally.
• Collaborate with internal departments to ensure seamless operations and client service delivery.
• Coordinate and oversee day-to-day operations to optimize efficiency and effectiveness.
• Develop and maintain a thorough understanding of company products and services.
• Proactively identify operational inefficiencies and recommend improvements for process optimization.
• Assist in the preparation of reports and presentations for internal and external stakeholders.
• Serve as a client advocate and ensure excellent client satisfaction across all interactions.
• Facilitate training sessions and workshops to educate clients about new features and services.
• Monitor client accounts to ensure optimal engagement and service utilization.
• Coordinate with sales and marketing teams to support promotional activities and client engagement initiatives.
• Track, analyze, and report on key operational metrics to senior management regularly.
• Maintain up-to-date documentation on client interactions, services issues, and resolutions.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field preferred.
• At least 2-3 years of experience in operations or client support roles.
• Excellent communication skills, both written and verbal, are essential.
• Strong problem-solving skills and an ability to work under pressure effectively.
• Proficiency in using CRM software and other operational tools is required.
• Demonstrated ability to multitask and manage multiple priorities simultaneously.
• Positive attitude with a strong commitment to client satisfaction and operational excellence.